Shopping Bag

Hello Peter,

Thank you for taking the time to provide this constructive feedback. We appreciate you sharing your ideas on how we can improve.

We hear your frustration regarding the bag fee. To clarify, this charge is a government-mandated fee that all retailers in our area are required to collect on single-use bags. The goal of the law is to reduce waste, and like all businesses here, we must comply. We provide this notice at checkout and offer a range of reusable options, as you noted, to give our customers a choice.

On your excellent point about branding: we agree completely, and yes we have this too! If you like, we can add this to your pickup order next time too.

We hope this provides some context and answered your questions. We are committed to enhancing our brand experience, starting with implementing great ideas like yours.

Best regards,
Mel