Self-Pickup Terms & Conditions

Order Changes & Payment

• Once placed and confirmed, orders cannot be modified.

• Bank transfer payments: Full payment must be made within 24 hours. Please email your receipt to yummy@foodcraft.hk or WhatsApp it to 5917 1181.

• Unpaid orders after 24 hours will be automatically cancelled.

• All payments are final—no refunds once paid.

Pickup Timing & Shelf Life

• Your order will be prepared for your selected pickup date. 
  No date chosen? We’ll assume you need it ASAP.

• Due to the fresh nature of our products:

  • No shelf-life extensions if pickup is delayed.

  • Unclaimed orders 14 days after the pickup date will be cancelled without refund.

BYOB (Bring Your Own Bag!)

• Please bring a bag for your items—help us reduce waste! 💚

• Forgot yours?
  We’ve got you covered:

  • Foodcraft Cooler Bag (wine bottle compatible, velcro tape)

  • Reusable Shopping Bag

  • Sealable Silver Cooler Bag (for chilled/frozen items)

Pickup Instructions

📍 Address: Room A, 16/F, Yiuga Factory Building, 62 Victoria Rd, Kennedy Town (Enter via Sai Ning Street).
⏰ Hours: Mon–Fri, 2PM–5PM (closed Sat/Sun/public holidays).
📞 By appointment only—no walk-ins. Bring your order confirmation (email/screenshot).

Missed Pickup?

• Life happens! We’ll hold your order for 24 extra hours.

• Need delivery instead? We can arrange it for a fee (varies by address).

• Perishable items cannot be exchanged/refunded.

Thank you for supporting sustainable practices! 🌱

Delivery Fees & Schedule

🛒 Free Delivery

• Applies to all orders over HK$600
  (Excludes locations below)

🚚 Standard Delivery Fee

• **HK$100\ast \ast forordersunderHK$600

📍 Special Location Surcharges (apply to all orders)

• Hong Kong International Airport: +HK$250

• Kwai Chung/Kwai Tsing Container Terminal: +HK$500

⏰ Delivery Hours
Tuesday-Friday: 9AM-1PM or 5PM-7PM
Saturday: 9AM-2PM

🍞 For Baked Goods Orders

• Choose 5PM-7PM slots for same-day freshness

• Morning deliveries will be baked the previous day