Self-pick up Terms and Conditions
Once an order is placed and accepted it cannot be changed.
If you select payment by bank transfer, payment of the full amount must be made within 24 hours of the order. Please send a copy of the bank transfer receipt by email (email@example.com) or Whatsapp (5539 0014) to us within 24 hours.
If we do not receive the bank transfer receipt within 24 hours of the order, the order will be automatically cancelled.
Once the order is paid it is non-refundable.
We will prepare the order based on the pick-up date you have chosen. If no delivery date is selected, we will assume you are looking to have your goods to be prepared as soon as possible. As certain food products are freshly made and have a limited shelf life, we are unable to exchange products with a longer shelf life if the products are not picked up on the selected pick-up date.
In case the order is not picked up 14 days after the selected pick-up date, the order will be considered cancelled and no refund will be made.
How do I collect my order?
Please bring along the email confirmation notice with the order number (a screenshot will work!) to collect your order.
Pick-up address: (FoodCraft') Room A, 16/F, Yiuga Factory Building, 62 Victoria Road, Kennedy Town, Hong Kong Island (*Please Enter From Sai Ning Street)
Opening Hours: Monday to Friday, 9am-5pm (we are closed on Saturdays, Sundays and public holidays)
TEL: 3166 1299 (shop) / 2884 1299 (office)
If I cannot collect my order what can be arranged?
We understand that life happens and somedays just don't go as you plan.
If you cannot collect your order on the scheduled day, we will keep it at our store for another 24 hours.
We can also arrange delivery service for you, subject to a delivery fee. The price will be subject to the delivery address.
Please remember that perishable items cannot be exchanged or refunded once the order is placed and order that are not picked up after 14 days will be cancelled with no refund.
Hong Kong Island & Kowloon orders above $600 * or New Territories orders above $800* will be free delivery. (*exceptions will be listed in bellow)
For orders under $600, the below delivery fees will be charged:
Hong Kong Island - $100
Kowloon - $150
New Territories - $200
*Exceptions of the minimum amount of the free delivery amount
South Lantau - $1200 (less than this amount will be subject to $200 shipping fee)
Lau Fau Shan - $1200 (less than this amount will be subject to $200 shipping fee)
*Regardless the shopping amount, the below districts will have a shipping fee of:
Penny's Bay - $450
Hong Kong International Airport - $250
Kwai Chung/Kwai Ching Container Terminal - $500
Hong Kong Island: Monday to Friday
Kowloon: Monday to Friday
New Territories: Wednesday/Friday
Discovery Bay: Wednesday/Friday
South Lantau: Wednesday/Friday