Self-Pickup Terms & Conditions

Order Changes & Payment

• Once placed and confirmed, orders cannot be modified.
• Bank transfer payments: Full payment must be made within 24 hours. Please email your receipt to yummy@foodcraft.hk or WhatsApp it to 5917 1181.
• Unpaid orders after 24 hours will be automatically cancelled.
• All payments are final—no refunds once paid.

Pickup Timing & Shelf Life

• Your order will be prepared for your selected pickup date. 
  No date chosen? We’ll assume you need it ASAP.
• Due to the fresh nature of our products:
  -No shelf-life extensions if pickup is delayed.
  -Unclaimed orders 7 days after the pickup date will be cancelled without refund.

BYOB (Bring Your Own Bag!)

• Please bring a bag for your items—help us reduce waste! 💚
• Forgot yours?
  We’ve got you covered:
  - Foodcraft Cooler Bag (wine bottle compatible, velcro tape)
  - Reusable Shopping Bag
  - Sealable Silver Cooler Bag (for chilled/frozen items)

Pickup Instructions

📍 Address: Room A, 16/F, Yiuga Factory Building, 62 Victoria Rd, Kennedy Town (Enter via Sai Ning Street).
⏰ Hours: Mon–Fri, 2PM–5PM (closed Sat/Sun/public holidays).
📞 By appointment only—no walk-ins. Bring your order confirmation (email/screenshot).

Missed Pickup?

Life happens! We’ll hold your order for 24 extra hours.

Need delivery instead? We can arrange it for a fee (varies by address).

Perishable items cannot be exchanged/refunded.

Thank you for supporting sustainable practices! 🌱

Delivery Fees & Schedule

🛒 Free Delivery

Applies to all orders over HK$800
(Excludes locations below)

🚚 Standard Delivery Fee

HK/KLN/NT HK$$100for\; ordersunderHK8$00

📍 Special Location Surcharges (apply to all orders)

Hong Kong International Airport: +HK$250

Kwai Chung/Kwai Tsing Container Terminal: +HK$500

⏰ Delivery Hours
Tuesday-Friday: 9AM-2PM or 5PM-8PM
Saturday: 9AM-3PM

🍞 For Baked Goods Orders

Choose 5PM-8PM slots for same-day freshness

Morning deliveries will be baked the previous day