Delivery
Self-Pickup Terms & Conditions
Order Changes & Payment
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Once placed and confirmed, orders cannot be modified.
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Bank transfer payments: Full payment must be made within 24 hours. Please email your receipt to yummy@foodcraft.hk or WhatsApp it to 5917 1181.
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Unpaid orders after 24 hours will be automatically cancelled.
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All payments are final—no refunds once paid.
Pickup Timing & Shelf Life
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Your order will be prepared for your selected pickup date.
No date chosen? We’ll assume you need it ASAP. -
Due to the fresh nature of our products:
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No shelf-life extensions if pickup is delayed.
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Unclaimed orders 14 days after the pickup date will be cancelled without refund.
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BYOB (Bring Your Own Bag!)
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Please bring a bag for your items—help us reduce waste! 💚
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Forgot yours?
We’ve got you covered:-
Foodcraft Cooler Bag (wine bottle compatible, velcro tape)
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Sealable Silver Cooler Bag (for chilled/frozen items)
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Pickup Instructions
📍 Address: Room A, 16/F, Yiuga Factory Building, 62 Victoria Rd, Kennedy Town (Enter via Sai Ning Street).
⏰ Hours: Mon–Fri, 2PM–5PM (closed Sat/Sun/public holidays).
📞 By appointment only—no walk-ins. Bring your order confirmation (email/screenshot).
Missed Pickup?
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Life happens! We’ll hold your order for 24 extra hours.
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Need delivery instead? We can arrange it for a fee (varies by address).
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Perishable items cannot be exchanged/refunded.
Thank you for supporting sustainable practices! 🌱
Delivery Fees & Schedule
🛒 Free Delivery
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Applies to all orders over HK$600
(Excludes locations below)
🚚 Standard Delivery Fee
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**HK600
📍 Special Location Surcharges (apply to all orders)
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Hong Kong International Airport: +HK$250
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Kwai Chung/Kwai Tsing Container Terminal: +HK$500
⏰ Delivery Hours
Tuesday-Friday: 9AM-1PM or 5PM-7PM
Saturday: 9AM-2PM
🍞 For Baked Goods Orders
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Choose 5PM-7PM slots for same-day freshness
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Morning deliveries will be baked the previous day