Shipping policy
Self-Pickup Terms & Conditions
Order Modifications & Payment
- Once an order is placed and confirmed, changes cannot be made.
- Bank transfer payments: Full payment must be completed within 24 hours of ordering. Please email the transfer receipt to yummy@foodcraft.hk or WhatsApp it to 5917 1181.
- Orders unpaid after 24 hours will be automatically cancelled.
- All payments are final and non-refundable.
Pickup & Shelf Life
- Your order will be prepared for the pickup date you selected. If no date is specified, we’ll assume immediate preparation.
- Due to the fresh nature of our products, shelf life is limited. We cannot exchange items if pickup is delayed.
- Uncollected orders 7 days after the pickup date will be cancelled with no refund.
How to Collect
- Bring your order confirmation email (or screenshot) with the order number.
-
Pickup Address:
Foodcraft – Room A, 16/F, Yiu Ga Factory Building,
62 Victoria Road, Kennedy Town, Hong Kong
(Enter from Sai Ning Street) - Hours: Mon–Fri, 2PM–5PM (Closed Sat/Sun & public holidays).
Missed Pickup?
- We’ll hold your order for 24 extra hours if missed.
-
Delivery can be arranged for a fee (based on address). Note:
- Perishable items cannot be exchanged/refunded.
- Orders uncollected after 7 days are forfeited.
Delivery Fees
Free Delivery: Hong Kong Island & Kowloon orders over $800*.
Under $800: $100 fee.
Exclusions:
Hong Kong International Airport: $250
Kwai Chung/Container Terminal: $500
Delivery Schedule
Days: Tuesday–Saturday
Times: 9AM–1PM or 5PM–7PM (9am-2pm for Saturdays)
Questions? Contact us at 5917 1181 (WhatsApp/call).
Policies are designed to minimize waste and ensure freshness—thank you for understanding!