純薑汁 - 450ml

Dear Connie,

Thank you for sharing your feedback with us regarding your recent order of ginger juice. Your comments are essential to us as we continuously strive to improve our products and services.

We want to clarify that our ginger juice is a natural product, and as such, variations in color and flavor may occur from batch to batch. We do not add or subtract anything from this product; its qualities are solely dependent on the ginger's natural characteristics.

In light of your experience, we would like to offer an exchange the product for a batch that aligns more closely with your expectations. Your satisfaction is our priority, and we are committed to ensuring that you receive a product that meets our quality standards.

Please do not hesitate to contact us via WhatsApp at +852 5917 1181 to arrange for the exchange or discuss any other concerns you may have. We are here to assist you and address any further questions or requests you might have.

Once again, we appreciate your feedback and thank you for giving us the opportunity to serve you better.

Warm regards,
Foodcraft Team

Dear David,

Thank you for taking the time to share your feedback with us. We truly appreciate your continued support and loyalty as a customer.

We value your patronage over the years and want to clarify that our store primarily operates as a pickup location for online orders. Our aim is to ensure that we can maintain fresh stock and prevent any disappointment for our customers. As our ginger juice is made fresh, we may not always have additional stock available at the store.

We understand your desire to choose how and where you shop, and we appreciate your perspective. Your feedback regarding the service at our store is crucial to us, and we will strive to make improvements to meet the expectations of our valued customers.

To avoid any inconvenience in the future, we highly recommend placing your orders online before visiting the store. This will ensure that we have your desired products ready and available for pickup.

Thank you once again for your feedback and for your understanding. We value your opinion and are committed to providing you with the best possible service and products. If you have any further suggestions or concerns, please do not hesitate to reach out to us.

We look forward to serving you again and providing you with our exceptional ginger juice!

Warm regards,
Foodcraft Customer Service

Dear Tamara,

Thank you so much for your wonderful 5-star review of our Pure Ginger Juice! We're excited to hear that it has become a part of your daily morning routine:)

We love your creative idea of freezing the ginger juice into ice cubes and enjoying it with lemon juice and a pinch of salt. That's such a great way to get the benefits of ginger, lemon, and electrolytes first thing in the morning. Staying hydrated and replenishing essential nutrients is so important, and we're glad our ginger juice can help you do that in a refreshing way.

Thank you for taking the time to share your positive experience with our product. We truly appreciate your business and are grateful to have customers like you who discover new ways to enjoy our offerings. Please don't hesitate to reach out if there's anything else we can do for you.