Dear Connie,
Thank you for sharing your feedback with us regarding your recent order of ginger juice. Your comments are essential to us as we continuously strive to improve our products and services.
We want to clarify that our ginger juice is a natural product, and as such, variations in color and flavor may occur from batch to batch. We do not add or subtract anything from this product; its qualities are solely dependent on the ginger's natural characteristics.
In light of your experience, we would like to offer an exchange the product for a batch that aligns more closely with your expectations. Your satisfaction is our priority, and we are committed to ensuring that you receive a product that meets our quality standards.
Please do not hesitate to contact us via WhatsApp at +852 5917 1181 to arrange for the exchange or discuss any other concerns you may have. We are here to assist you and address any further questions or requests you might have.
Once again, we appreciate your feedback and thank you for giving us the opportunity to serve you better.
Warm regards,
Foodcraft Team